Shipping policy

Here’s a clean and professional Shipping Policy you can use for your shop:

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Shipping Policy

Thank you for shopping with us! Below you’ll find everything you need to know about our shipping process.

Processing Times

Orders are typically processed within 1–5 business days

During busy periods (launches, holidays, or promotions), processing times may be slightly longer

Pre-order items will follow the estimated dispatch date listed on the product page

Shipping Methods & Delivery Times

Shipping times vary depending on your location and the shipping option selected at checkout

Estimated delivery times are provided at checkout but are not guaranteed

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size

Combined Orders

Orders containing both in-stock and pre-order items will be shipped together once all items are available

To receive items sooner, please place separate orders

Tracking Information

Once your order has been dispatched, you will receive a confirmation email with tracking details (where applicable)

Delays & Issues

We are not responsible for delays caused by postal services, customs, or incorrect shipping information provided at checkout

If your order is significantly delayed, please contact us and we’ll do our best to help

Lost or Damaged Items

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery) with your order details

We will work with the courier to resolve the issue as quickly as possible

International Shipping

International orders may be subject to customs fees, taxes, or import duties, which are the responsibility of the customer.

 

Here’s a clear, customer-friendly Pre-Order Policy you can use for your shop:

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Pre-Order Policy

Thank you for supporting our small business! Please read the following information carefully before placing a pre-order.

What is a Pre-Order?

Pre-order items are products that are not yet in stock but are available to purchase in advance. This allows you to secure your item before it officially launches.

Processing & Dispatch Times

Each pre-order listing will include an estimated dispatch date

Please note that these dates are estimates and may be subject to change due to production or supplier delays

Orders will be shipped as soon as stock arrives and is processed

Shipping Information

If your order includes both pre-order and in-stock items, your entire order will be shipped together once the pre-order item is ready

If you would like in-stock items sooner, please place a separate order

Delays

While we always aim to meet estimated timelines, delays can occasionally occur. If there are any significant changes, we will keep you updated.

Cancellations & Refunds

Pre-orders can be cancelled for a full refund at least 48 hours before dispatch

Once your order has shipped, our standard returns policy applies

Why Pre-Order?

Pre-ordering guarantees your item and helps us produce stock more efficiently, reducing waste and ensuring availability.