Refund policy

Here’s a clear and professional Returns & Refunds Policy you can use for your shop:

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Returns & Refunds Policy

We hope you love your purchase! If something isn’t quite right, please review our policy below.

Returns

We accept returns within 14 days of delivery

Items must be unused, in their original condition, and returned in appropriate packaging

Customers are responsible for return shipping costs unless the item is faulty or incorrect

Non-Returnable Items

Custom or personalised items

Digital products

Sale or clearance items (if applicable)

Damaged or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery

Include your order number and clear photos of the issue

We will offer a replacement or full refund where appropriate

Refunds

Once your return is received and inspected, we will notify you of the outcome

Approved refunds will be issued to your original payment method within 5–10 business days

Cancellations

Orders can be cancelled at least 48 hours before they are dispatched for a full refund

Once shipped, orders cannot be cancelled and must follow the returns process

Pre-Order Items

Pre-orders can be cancelled at 48 hours before dispatch for a full refund

Once shipped, they fall under the standard returns policy

Exchanges

We do not offer direct exchanges

If you would like a different item, please place a new order and return the original item for a refund.